Position Title: Customer Service
Years of Service: 19 Years (Since 2002)
- Knowledgeable On All Flooring Products – Solid Hardwood, Luxury Vinyl, Engineered & Laminate
- Deck & Fence Package Estimates
- Doors, Mouldings & All Interior Finishing Estimates
Favourite Sports Team: Miami Dolphins
Favourite Outdoor Activities: Camping & Fishing
What My Customers Say About Me:
“We have been customers of the 99 St Edmonton TimberTown for almost 15 years and we are happy to express our appreciation of the store and service. We own and operate as General Contractors for new home construction, custom and spec build.
TimberTown provides consistently good products and pricing with a solid return/exchange policy which provides confidence ordering a house package. The wide range of flooring and trim options make the selections process a one stop and practical experience, saving time, money and travel. Pick up is organized and speedy, my husband loves that part!
Our key contact is Dave Doucette and it is impossible to write this review without mentioning him. He makes the difference, we stay with TBT rather than shop around because we value his service as much as the product and pricing. It helps that Dave has been there as long as us, our rapport is great, he is experienced and knowledgeable, unfailingly helpful and efficient.
It’s always important to have a good contact at the store for our customers to meet and make selections, as well for my husband and I to work directly with by phone, email and in person. Good record keeping makes for easy ordering, often to repeat past preferences and costs. Order times and production are very good, no problems, if there are any, we can count on solutions……often we the ones to make a mistake!
Good job, TimberTown! A real pleasure working with you and we hope the future is friendly to you guys:” – David and Lesley M, Western General Contracting Ltd.
Subject Line: Dave Doucette